Mobile Phone Fault Conditions.
Battery / Charging Faults.
Mobile phone battery or charging faults will usually occur with the following symptoms:
- The battery will not charge.
- The battery only stays charged for a short while.
Mobile phone charging faults will usually occur with the following symptoms:
- You are unable to charge the phone.
- The phone charges for a short period of time only.
- The charger will not fit correctly into the charging block.
- The phone shows a full charge but the charge lasts only a short time.
- Inspect the charge connection, check for dirt and crud that prevent a clean connexion.
- Perform a soft reset a restart may correct the problem.
- Try an alternative cable
- Replace the battery.
- kill battery hungry apps and facilities that drain the battery.
Phone stuck in a boot loop.
Recent failed update means phone is stuck at the logo.
- Interruption part way though the update.
- phone unplugged and loses power
- battery fail during process.
- non trusted apps /virus
Pics, Texts, Contacts etc no longer appear
- Factory resets will revert to original settings and O/S and in some cases will overwrite storage.
- Specialist equipment may be used to recover non indexed data.
Mobile phone water damage faults will usually occur with the following symptoms:
- If your mobile phone has been exposed to water, remove the battery and DO NOT switch it on as this could cause irreversable damage to the phone.
- A water damaged phone does not have any specific symptoms because it could cause any of the effects listed on this page.
Software or Firmware Faults.
Mobile phone software/firmware faults will usually occur with the following symptoms.
- The phone switches itself off intermittently.
- The phone halts/freezes.
- Certain phone menus/features are no longer accessible.
- The screen flickers on and off.
Mobile phone microphone faults will usually occur with the following symptoms:
- The caller cannot hear you.
- Your voice is distorted to the caller.
- The caller can hear you on some occasions but not all the time.
Speaker / Sound Faults.
Mobile phone speaker faults will usually occur with the following symptoms:
- You cannot hear ringtones and/or music.
- Ringtones and/or music is distorted or difficult to understand.
- Ringtones and/or music is too quiet.
Earpiece / Hearing Faults.
Mobile phone earpiece faults will usually occur with the following symptoms:
- You cannot hear the caller.
- The callers voice is distorted or difficult to understand.
- The callers voice is too quiet.
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