Datlabs Data Recovery Mobile Phone Troubleshooting:
Symptom: Mobile Phone not charging
If your mobile phone is not taking charge or is losing its charge quickly it maybe the result of a faulty power adapter or electronic component failure. Try the following basic checks to identify the problem:
• Check charging/connection point and ensure it is free from detritus that might adversely affect a clean connexion
• Do a soft reset a failed, the OS may be preventing the phone from charging.
• Substitute the charging cable for a new one. cables get damaged and can high impedance or intermittently faulty.
• Replace the battery – some mobiles allow for easy removal of the battery. If so a replacement may solve the problem
• Check your battery and power saving settings – Most mobiles have a power control app that provides Battery Usage info and helps you manage battery and power consumption.
If none of the above measures resolve the issue, your mobile phone or tablet may have a hardware problem, call Datlabs Data Recovery services, we have sophisticated tools and test gear that will identify and remedy mobile phone power problems.
Symptom: Mobile phone stuck on its boot logo or in a boot loop
This symptom has a number of typical causes:-
• Software manipulation; customising a mobile smart phone can create incompatibility problems. Providing your device has not been factory reset Data Data Recovery can generally rescue stored files and folders and the underlying problem can then be remedied and your phone either replaced or rebuilt.
• Software update interrupted causing OS corruption Datlabs Data Recovery can generally access the device memory and extract your data.
• Software glitch or virus. Recent untrusted or poorly coded apps are a common cause
Mobile Phone appears Dead’ or Bricked
If your phone is completely unresponsive this generally indicates a component failure such as CPU, flash memory, power controller , WIFI , touch screen and other electronic paraphernalia can be the cause of a dead device.
Symptom: Mobile Phone – freezing and rebooting
Excessive downloads and pic taking can exhaust the available memory storage capacity thereby interfering with the phones capacity to deal with its executable and boot processes making the it intermittently phone freeze or undertake an unexpected reboot. Best way forward is to delete unused apps, taking care not to delete communication based applications such as WhatsApp that hold text records and pics.
Symptom: Mobile Phone damaged touchscreens, circuit boards and connectors.
Usual causes are dropped from a height, crushed, sat-on etc., Providing the flash memory is intact vital data can normal be retrieved and transferred to a new device.
If you require your data to be retrieved your device will need to be, at the very least, temporarily fixed in order to gain data access. This can be an expensive fault-finding process if a DIY effort is undertaken due to the cost of spare parts. Our team have many different parts for most types of phones including Nexus, Samsung Galaxy, HTS and other well known brands and so choosing us to perform your mobile device data recovery may prove the cheaper option.
Symptom: Mobile Phone overheating and turns off
This problem can be caused by a failing battery, bad power saver settings or a heavy processing load. A device turning off is generally a consequence The turn
Symptom: Mobile Phone Deleted data, messages, contacts, photos and videos etc
If you have deleted in error important data the first thing to do is switch off the phone. If you continue to access and use your phone you will sooner or later be overwriting the data you are looking for. Installing apps and even taking calls is decreasing your recovery success percentage by the second.
Datlabs Data Recovery mobile phone service can rescue the following
- Web history
- Call Logs – incoming and outgoing
- Text messages
- Audio and Video recordings
Symptom: Mobile Phone forgotten password, pin code or swipe
If you have forgotten your mobile PIN or cannot access your phone and you are the legal owner of the phone we may be able to help. Using our specialist test equipment we may be able to access your data
Symptom: Mobile Phone Factory Reset.
For the majority of mobile smart phone models on todays market returning them to factory settings will render the contents of the flash memory valueless. In returning a smart phone to its factory settings you are making the instrument available for a new user and preventing your data from misuse.
The data stored on the internal flash memory is encrypted and the soft key that allows the data to be accessed and presented in an understandable form s created by the smart phones CPU A Factory reset command deletes the current encryption key and creates a new one thereby preventing user access to the old data, files, folders, contacts and pics.
Older or legacy smart phone models do not have an integral encryption facility and access to data created prior to a reset is possible using Datlabs Data Recovery Mobile Phone Repair and Rebuild services.
Symptom: Water Damaged Mobile Phone
Datlabs Data Recovery service centre receives has received and successfully recovered data from many hundreds of water damaged mobile phones.
Smart Phones that have been dropped in the toilet, left in clothing and placed in a washing machine and dryer, left in swim shorts, dropped in the sink..you get the idea. Mobile phones are very susceptible to water damage.
We recommend that you do not try to power on your device even though you may have attempted to be dry it out. Water damage normally leaves microscopic particulate deposits on the surface of the smart phones internal printed circuit board/s or the pins of the microprocessor and its large scale integrated chip-sets. These particulates create short circuits that can potentially damage the flash memory storage where, pics, contacts text and other data is stored. Water ingress will also adversely affect the operation of the smart phone touch screen, itself an electronic component. A touchscreen component suffering water ingress will in most cases be un-repairable.
A prerequisite to undertaking Data Recovery processes from water damaged smart phones is decontamination cleaning in order to remove corrosion and deposits that potentially interfere with the correct operation of the instrument. Once completed the operation of the instrument is checked, faults diagnosed and remedied and faulty components replaced. This will re-instate normal operation and access to the flash memory storage area. Any data stored in memory can then be transferred, examined and returned to the customer to be restored on a new phone.
If you have lost valuable pics, contacts, texts, click Datlabs Data Recovery mobile phone data recovery services for more information regarding our services.