Mobile Phone Recovery FAQs

Mobile Phone Data Recovery Service FAQ’s :-

  • How much will this cost me ?

    We charge £95 ex VAT fee payable in advance.  This fee covers an evaluation of the fault that is affecting access to your mobile phone stored data   If your data  is not encrypted and can be accessed by simple plug and play techniques this fee + the cost of return media + cost of secure return shipping is what you will pay.  In difficult cases involving electronic component fault finding and remedial  techniques including  specialist cleaning then subject to your agreement to proceed you will be  charged  an additional £195 + VAT is charged  contingent  on success.

  • Will my phone work afterwards?

    We do not guarantee that our recovery processes will restore your phone to a working state.

  • How will my data be returned to me ?

    This depends on the amount of data recovered. We provide data on USB sticks and external hard drives.

  • What happens if my data cannot be recovered ?

    If the device is badly damaged,  data is destroyed or data is encrypted then we will advise you of the circumstances and we simply ask you to cover the return shipping fee and courier your phone or tablet back to you. Alternatively you can request our  secure disposal service.

  • How long will the process take ?

    We aim to  complete cases within 5-10 working days. A premium “Emergency  Next Day” service is also available on request.

  • Will my data be secure and confidential ?

    Absolutely, no data we recover or view will be disclosed, only our trained technicians ever interface with your data they are all under strict non-disclosure agreements (NDA’s). Datlabs is also registered with the ICO and complies with GDPR . A Non Disclosure Agreement can be prepared on request and for which a small administration charge may apply.

  • What about my sim card ?

    Typically we do not require the sim card from the phone, however most sim cards are used to store contacts and so may prove valuable if this is the type of data your are looking for. Please speak to our team if you are unsure.

  • Can Datlabs fix my phone ?

    Typically this isn’t our first priority and we don’t claim to be a mobile phone repair service provider, but sometimes as part of the recovery we may repair your device in order to access the data, however this may just be a short lived fix.

  • Will your service void my warranty ?

    Our JTAG and Chip-Off recoveries will void the warranty, we can upon request provide you with a report detailing our procedures. It is our experience that most manufactures accept this report as a valid reason and uphold the warranty.